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DigiData MCP not working? Here is how to fix it
Can't connect, or not getting the answer you expect? It is usually one of these five things, and fixed within a minute.
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Common fixes
- Asked to sign in again: your session expired or the connection was revoked. Reconnect.
- Access denied: check that your administrator released the right data for this connection.
- Data missing: check that the source is connected and the table has been released.
- Slow or cut-off answer: make your question smaller, for example with a shorter period.
- Numbers look out of date: ask when the data was last updated.
Quick check
- Ask your assistant which data it can see
- Check in DigiData that your source was updated recently
- Check that the data you need has been released for this connection
- Reconnect if you have not signed in for a while
Access changed?
Did your administrator change the released data or revoke the connection? That applies immediately. Reconnect if your assistant still shows the old situation.
Still stuck?
Contact us and tell us which assistant you use, when the problem happened and what you saw. Do not share passwords or customer data by email. We will get you going quickly.
